aci67's Privacy Policy

aci67 ("we", "us") operates an online casino and sports betting platform for users in Bangladesh. This privacy policy ("Policy") describes how we collect, use, store, and disclose your personal information through our website aci67.cam and all related services.

By using our platform, registering, or participating in our gaming services, you accept the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

We may collect the following types of information from you:

2.1 Information You Provide Directly

When you register, log in, or use our services on aci67, you provide the following information yourself:

• Full name and date of birth (for age verification — only users aged 21 and over are permitted)
• Email address
• Mobile number
• Password (stored in encrypted form — never readable in plain text)
• bKash, Nagad, Rocket, or Upay account number (for financial transactions)
• Government ID information (for identity verification where applicable)
• Information you provide when contacting our support team

2.2 Automatically Collected Information

Our servers and technical systems automatically record the following information:

• IP address and device type
• Browser and operating system information
• Logs of when and for how long you used the site
• Which pages you visited and which games you played
• Information from cookies and similar tracking technologies

2.3 Transaction Information

During financial transactions, we store the amount, method, and date of deposits and withdrawals, as well as transaction reference numbers. This information is essential for responsible gaming monitoring and financial security.

aci67 uses your personal information only for specific and lawful purposes. The main reasons we use your information are listed below:

3.1 Account Management and Service Delivery

• To create, verify, and manage your account
• To process deposit and withdrawal transactions
• To maintain gaming history and balance
• To properly distribute bonuses, cashback, and VIP benefits

3.2 Security and Fraud Prevention

• To detect unauthorized access or fraudulent activity
• To prevent multiple account creation (multi-accounting)
• To monitor and ensure the security of the system

3.3 Legal and Regulatory Compliance

• Age verification (confirming 21 and over)
• Compliance with Anti-Money Laundering rules
• Retaining information in accordance with regulatory authority directives

3.4 Support and Communication

• To provide assistance in Bengali via 24/7 live chat
• To send important account notifications and security alerts
• To resolve your complaints and questions

3.5 Platform Improvement

We continuously improve the site experience, game selection, and payment processes by analyzing overall usage patterns. This analysis is always done in aggregated form and individual identities are not disclosed.

aci67 uses cookies and similar technologies to improve your user experience and ensure the proper functioning of the site.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as keeping your login session active, remembering language preferences, and verifying security. They cannot be disabled.

4.2 Functional Cookies

These cookies remember your preferences such as game settings and display preferences. They are optional and you can disable them from your browser settings if you wish.

4.3 Analytics Cookies

These cookies help us understand usage patterns on the site. The information collected is completely anonymous and is not linked to personal identity.

aci67 does not sell or rent your personal information. However, we may share your information with third parties in the specific circumstances below:

5.1 Service Providers

We work with trusted service providers who perform payment processing, fraud detection, and technical support on our behalf. These providers receive only limited access to the necessary information and are required to comply with our privacy standards.

Payment partners: bKash, Nagad, Rocket, Upay, and bank transfer services receive the information necessary to complete transactions.

5.2 Legal Obligations

We may provide information to the relevant authorities if required to comply with a court order, a legitimate request from an investigating authority, or a legal obligation.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. If such an event occurs, we will notify you in advance and the new operator will also be required to comply with this policy.

The protection of your personal and financial information is one of aci67's highest priorities. We keep your information secure using industry-standard technologies and practices:

• SSL Encryption: All data transmission on our platform is secured through SSL/TLS encryption technology.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Access Controls: Only authorized staff have access to your information for specific purposes.
• Regular Security Testing: Our systems undergo regular security audits and vulnerability assessments.
• Data Minimization: We collect only the information that is necessary and avoid collecting unnecessary data.

Although we take the highest security measures, it is not possible to guarantee complete security when transmitting information over the internet. You are therefore asked to keep your account password confidential and to use a secure device.

As a user of aci67, you have the following rights:

7.1 Right to Access Your Information

You have the right to know what information we hold about you. You can contact us at [email protected] to request a copy of your information.

7.2 Right to Correct Your Information

If any information stored in your account appears to be incorrect or incomplete, please contact us to have it corrected. We will make the correction within a reasonable time.

7.3 Right to Close Your Account

You may request to close your account at any time. However, some information may need to be retained for a specified period for legal and regulatory reasons.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can change this preference at any time. However, it is not possible to turn off important account and security notifications.

7.5 Right to Lodge a Complaint

If you have any concerns about how your personal information is handled, please let us know directly at [email protected] or through our 24/7 live chat. We will give your complaint the proper attention it deserves.

aci67 retains your personal information for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations.

• Active account information: for as long as the account remains open
• Financial transaction records: at least five years after the last transaction
• Identity verification documents: in accordance with regulatory guidelines
• Communication records: for a limited period to improve support effectiveness
• Closed account information: for a defined period for legal compliance and fraud prevention

Once the required retention period has passed, we securely delete your information or anonymize it in a way that makes it no longer possible to identify you.

aci67 strictly prohibits anyone under the age of 21 from opening an account or using our gaming services. We take the necessary steps to verify age.

If we become aware that a person under the age of 21 is using our services, we will immediately suspend that account and delete the information collected. Parents and guardians are asked to ensure appropriate supervision of their children's internet use.

aci67 primarily serves users in Bangladesh. Our servers and data processing facilities may be located in Bangladesh or in countries with adequate data protection measures in place.

Whenever international data transfer is required, we ensure that the transfer is consistent with this privacy policy and that your information is adequately protected.

aci67 reserves the right to amend or update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:

• By displaying a prominent notice on our website
• By sending a notification to your registered email address

Continued use of our services after the revised policy is published will indicate that you have accepted the updated policy. The latest policy will always be available on this page, and the "Last Updated" date will be shown at the top of the page.

To ensure responsible gaming, aci67 monitors user deposits, betting amounts, and session duration. This information is handled confidentially and is used solely for your protection.

If a concerning pattern is observed in a user's gaming behavior, our team reaches out to them with empathy and, where needed, offers the option to voluntarily set limits or take a break. This sensitive information is handled with strict confidentiality.

To learn more about responsible gaming, visit our Responsible Gaming page.